Terms and Conditions

TerraQuant lasers are covered by 24 month manufacturer’s warranty. TerraQuant, is manufactured and serviced in the US. When you buy from coldlaserworld.com you get an additional layer of service. We will give you technical and clinical support in addition to the service you get from the factory.
The Manufacturer guarantees that their product will operate for the warranty period from the date of purchase, if used and maintained in accordance with the instruction manual. Damages due to misuse are not covered by the warranty. After the warranty period, service is available from all the manufacturers at the cost of the buyer.

Customer Support
Coldlaserworld.com is committed to providing the highest level of service and support to our customers. When you buy from us we will help you in every possible way to get your problems solved. Our service desk is staffed from 8:00am-5:00pm Eastern Standard Time. Monday through Saturday, except holidays. If you reach our Service Desk after regular business hours, please leave a message and someone will return your call within 24 hours.
Customers may also send sales inquiries, technical questions or feedback by e-mailing us at sales@coldlaserworld.com

Phone Orders and Customer Service

All delivery dates and charges are estimations. Shipping, packing and insurance charges are included with all orders. Additional charges may be invoiced for special packaging requested by Customer or deemed necessary by Company. In the event of damage during transit, coldlaserworld.com recommends that you call us immediately should you notice any damaged items. Damaged items may not be returned without written authorization. Company reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice.

Title and Payment
Prices are subject to change without notice. Price are exclusive of all the applicable sales taxes, use taxes, custom taxes, and all other taxes or levies. When applicable, taxes and levies will be added to the invoice and will appear as separate additional items. Title to and risk in the Products shall pass to the Customer upon the dispatch from the Company distribution point. Sales are subject to prior approval of the Company Credit Department.

Orders are binding upon only acceptance by the Company. If a Customer’s order contains provisions inconsistent with the provisions of this Agreement, this Agreement shall prevail.

Returns and Restocking
Products may only be returned with prior authorization of the Company. Any goods accepted by the Customer in good condition will not be subsequently credited. A restocking charge of 30% of the selling price may be applied to Products returned for exchange or credit. All requests for adjustments must be made within 30 days of day of invoice.

The warranties provided in this Agreement are not transferrable or available to any other Customer or user subsequent to this initial Customer. 2 (two) years (parts and labor only) on new Products. Ninety (90) days on repaired Products. Laser diodes are considered wear items and are not covered by warranty for wear or damage.

Kits and Consumables.
The manufacturer warrants that its kits and consumables meet specifications at the time of shipment. All warranty claims on kits and consumables must be made within 30 days of receipt by the Customer. All claims shall be deemed waived in the event the Customer fails to notify the Company within said period. Each warranty set forth expressly excludes all other warranties, whether oral, express, implied or statutory (except as to title), including, without limitation, non-infringement or the implied warranties of merchantabilities and fitness for use or particular purpose. Company neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale, installation or use any of manufacturer’s products.

Limitation of Liability for www.coldlaserworld.com.
If a Product is believed defective within the applicable warranty period, contact Coldlaserworld.com customer service. If Coldlaserworld.com is unable to make local repairs in the case of instruments, then, after receiving authorization, the Product shall be returned, at the Customer’s expense to the manufacturer. Coldlaserworld.com’s sole liability and the Customer’s exclusive remedy for a breach of this warranty is limited to the repair, replacement, or refund at the sole option of the Coldlaserworld.com. Coldlaserworld.com shall have no liability under any of these warranties in respect of any defect in the Product arising from: (a) alteration, modification, damage or repair of the Product by someone other than Company; (b) damage to the Product due to use contrary to any instruction manual, operator’s manual, package insert or oral instructions provided by the Company; (c) damage to the Product due to the use of equipment not manufactured, supplied or approved by the Company; (d) abnormal working conditions at the Customer’s premises; or (e) willful damage or negligence of the Customer or its employees or agents.
The Company shall in no event be liable for any personal injury or property damage or any other loss, damage, cost of repair or indirect, incidental, special, consequential or punitive damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action, arising out of sale, installation, use or inability to use the Product or their use by any person, including, without limitation, loss of profits, business interruption, damages to the Customer’s business reputation or any costs incurred in replacing related materials.

All specifications are subject to change without notice.

Limitations of Use
The purchase of the Product only conveys to the Customer the non-transferable right for only the Customer to use the Product in compliance with the applicable intended use, on the label, package insert, operator’s manual or other documentation accompanying the Product, all such statements being incorporated herein by reference as if set forth herein in their entirety.

Governing Law
This Agreement shall be governed by the laws or the State of Colorado. Time is of essence with respect to this Agreement and no waiver by the Company or any default shall constitute a waiver of any other default by the Customer or a waiver of Company’s rights.

If during evaluation of the Product, the parties agree to an evaluation period of a non-refundable (plus applicable taxes) evaluation fee designed to validate reliability and performance criteria of this Product, the evaluation fee will be applied against the purchase price of the Product and the net purchase price will become due at the end of the evaluation period will deem purchase of the Product by the Customer. The Customer agrees to involve and empower key skilled medical practitioners in the Medical certified training program subject to training costs in the formal evaluation of the Product. The Customer agrees to comply with Company established protocols and document/communicate patient assessments subject to privacy rules and progress to the Company on a weekly basis. Assessment will be based subjectively on the basis of accelerated healing and overall patient satisfaction. In addition, the Customer agrees to provide the necessary insurance coverage for the potential loss or damage of the Product during this assessment and evaluation period. The Product will remain the property of the Company until paid for in full by the Customer.

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